LifeRight FAQ and user guide
A quick reference for patients, doctors, hospitals, labs, ambulance teams, and administrators using LifeRight.
Search carefully
Use exact National ID or mobile number so professional access opens the correct patient record.
Confirm access
Profile views are sensitive and may notify the patient, so only open records for legitimate care or support.
Keep records current
Upload key reports and clinical notes promptly so the next care team has the latest context.
Patients
Keep your personal health record complete, current, and ready to share.
- 1Create your LifeRight account from the mobile app.
- 2Complete your profile details, including blood type, age, height, and weight where available.
- 3Add allergies, chronic conditions, medications, surgeries, vaccines, and important notes.
- 4Upload documents such as prescriptions, lab results, radiology reports, and discharge summaries.
- 5Add emergency contacts so ambulance teams can notify the right people when needed.
Who can see my medical profile?
Authorized professional users can search for a patient by National ID or mobile number. The system shows a confirmation before access because patients are usually notified when their profile is viewed.
What should I upload first?
Start with documents that change care decisions: allergies, current medications, chronic conditions, recent lab results, radiology reports, and hospital discharge summaries.
Can I use LifeRight during travel or emergencies?
Yes. Your records are stored in the cloud so you and authorized care teams can access key medical information when it matters.
Doctors
Review patient history quickly and add clinical documents after care.
- 1Sign in through the Professional Login page.
- 2Search for the patient by National ID or mobile number.
- 3Confirm profile access when prompted.
- 4Review quick stats, medical information, documents, and emergency contacts.
- 5Open Patient Documents to download files, or use Add Document to upload a new record.
What happens when I open a patient profile?
For doctor, hospital, specialized medical center, and ambulance roles, LifeRight sends a profile access notification in the background when a patient profile is viewed.
Can doctors upload documents?
Yes. From a patient profile, choose Add Document, select the category, attach the file, and submit it to the patient record.
Which categories are available?
Doctors can add records across categories such as allergies, chronic conditions, medications, surgeries, vaccines, lab results, radiology, pathology, dental, history, and others.
Hospitals and Medical Centers
Coordinate care across departments with a shared patient reference.
- 1Use Professional Login with the hospital or specialized medical center account.
- 2Search for the patient by National ID or mobile number.
- 3Review the profile overview before admission, treatment, or discharge.
- 4Use documents to review previous reports and upload new discharge or treatment files.
- 5Use emergency contacts when urgent family notification is needed.
Are specialized medical centers handled separately?
Yes. Admin users manage specialized medical centers as their own account type, while the clinical workflow is similar to hospitals.
Can hospital users add patient documents?
Yes. Hospital and specialized medical center users can add documents from the patient profile and patient document screens.
How should teams search for a patient?
Use the exact National ID or registered mobile number. If there is no match, confirm the identifier with the patient before trying again.
Labs
Upload lab and radiology documents directly to the correct patient.
- 1Sign in with the lab account.
- 2Use the dashboard search to find a patient by National ID or mobile number.
- 3After selecting the patient, enter the document name and document date.
- 4Choose Lab Results or Radiology as the category.
- 5Attach the file and upload it to the patient record.
Why do labs see fewer document categories?
Lab accounts are limited to Lab Results and Radiology so uploaded files stay aligned with the lab workflow.
What file types can be uploaded?
The portal accepts common clinical file formats, including PDF, JPG, JPEG, PNG, DOC, and DOCX.
Where does the lab go after upload?
After a successful lab upload, the portal returns to the dashboard search so the next patient can be handled quickly.
Ambulances
Find critical patient information and notify emergency contacts fast.
- 1Sign in with the ambulance account.
- 2Search for the patient by National ID or mobile number.
- 3Confirm access to open the patient profile.
- 4Review allergies, medications, chronic conditions, blood type, and important notes first.
- 5Use emergency contacts to send a notification when needed.
Does ambulance search notify emergency contacts?
When an ambulance user finds a patient, LifeRight attempts to notify emergency contacts silently in the background.
What information should ambulance teams check first?
Prioritize allergies, current medications, chronic conditions, blood type, important notes, and emergency contacts.
Can ambulance users add documents?
The patient profile includes document tools, but emergency teams should follow local operational policy on whether to upload files during or after an incident.
Administrators
Manage professional and patient accounts from one dashboard.
- 1Sign in with an admin account.
- 2Use the dashboard cards to review counts for patients, doctors, hospitals, labs, specialized medical centers, and ambulances.
- 3Open a role section to view, search, add, or manage users.
- 4Keep account details accurate so role access and routing work correctly.
- 5Review user lists regularly and remove or update accounts that should no longer have access.
Which roles can admins manage?
Admins can manage patients, doctors, hospitals, labs, specialized medical centers, and ambulance accounts.
Why is the role type important?
The role controls dashboard behavior. For example, lab users go to document upload, ambulance users trigger emergency contact notifications, and admins see account management tools.
Can admins use patient search like clinical users?
Admin accounts focus on user management. Clinical patient search is available from non-admin professional dashboards.
General questions
Where do professional users sign in?
Use the Professional Login link on the LifeRight site. After sign-in, the dashboard changes based on the account role.
What is the fastest way to find a patient?
Search by National ID when available. Mobile number search is also supported if it matches the patient account.
What should I do if no patient is found?
Check the spelling, country code, spacing, and digits. If there is still no match, ask the patient to confirm the number or complete registration in the mobile app.
How does LifeRight protect access?
Professional tools require sign-in, role-based workflows, and profile access confirmations. Patient profile views may trigger notifications for transparency.
Need help beyond the FAQ? Contact the LifeRight team.
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